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Help Desk Wednesday, November 22, 2017
Help Desk Home » Servers & Workstations » Intel S5000 Series Motherboard » Base System Device under Microsoft Device Manager has yellow question mark

1.1. Base System Device under Microsoft Device Manager has yellow question mark

Problem

On Microsoft Windows, after installing all the drivers (onboard LAN, video and chipset). Microsoft Windows Device manager is showing a Base System Device that has a yellow question mark.

Cause

The Base System Device is one component of the Intel I/O Acceleration Technology. The .inf file for this device is included in the LAN driver package (10.4 or later).

http://downloadcenter.intel.com/scripts-df-external/filter_results.aspx?strTypes=all&ProductID=2305&OSFullname=Windows+Server*+2003〈=eng&strOSs=84&submit=Go%21

Solution

There are two ways to resolve the warning.

On LAN driver package 10.4 or earlier releases

Option 1 Manually install the ioatdma.inf for the Base System Device. Extract the LAN driver package, select the Base System Device in Microsoft Windows Device Manager and direct Windows to find ioatdma.inf in the \PLATFORM\IOATDMA\WS03 (for IA32) or \PLATFORM\IOATDMA\WS3XPx64 (for EM64T). This will install the ioatdma.inf.

or

Option 2 Run the setup utility provided for the LAN driver package in \apps\setup\SETUPBD. This will install the LAN drivers and the ioatdma.inf. Alternatively, you can install the LAN drivers, PROSET software and ioatdma.inf file from \apps\PROSETDX.


On LAN driver package 11.0 or later releases

Option 1 Manually install the ioatdma.inf for the Base System Device. Extract the LAN driver package, select the Base System Device in Windows Device Manager and direct Windows to find ioatdma.inf in the \PLATFORM\IOATDMA\Win32 (for IA32) or \PLATFORM\IOATDMA\Winx64 (for EM64T). This will install the ioatdma.inf.

or

Option 2 Run the setup utility provided for the LAN driver package in \apps\setup\SETUPBD. This will install the LAN drivers and the ioatdma.inf. Alternatively, you can install the LAN drivers, PROSET software and ioatdma.inf file from \apps\PROSETDX.


Additional Comments

This applies to the following Intel motherboards.

Intel Server Board S5000PAL
Intel Server Board S5000PSL
Intel Server Board S5000VCL
Intel Server Board S5000VSA
Intel Server Board S5000XAL
Intel Server Board S5000XSL
Intel Server System SC5400RA
Intel Server System SR2520SA
Intel Workstation Board S5000XVN

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